Feel free to check Nanit’s system status at any time and refer to our troubleshooting tips for common issues and instructions on how to reset your Nanit camera. We also encourage you to search on the Nanit Community for your issue before posting your question.
You also have the option to open a ticket with the Nanit Support Team by completing the contact us form, emailing to help@nanit.com or dialing 1-866-696-2648. The support team is available from 11 AM-6 PM EST on weekdays (Monday to Friday - excluding holidays).
Issues with Sound after Firmware Update
I just updated the firmware on the Nanit camera and now the speaker is no longer working. There’s no sound for the music and also no sound when I use the microphone. I've already done a hard reset and trying unplugging the camera, it did not fix the issue. I bought the camera over a year ago so I'm outside of warranty!