Feel free to check Nanit’s system status at any time and refer to our troubleshooting tips for common issues and instructions on how to reset your Nanit camera. We also encourage you to search on the Nanit Community for your issue before posting your question.
You also have the option to open a ticket with the Nanit Support Team by completing the contact us form, emailing to help@nanit.com or dialing 1-866-696-2648. The support team is available from 11 AM-6 PM EST on weekdays (Monday to Friday - excluding holidays).
Keeps disconnecting
In the past few days, my camera keeps disconnecting. I put my baby down for a nap or bed then open up e app on my phone or iPad and it states, “trying to reconnect your camera.” I then have to go back in and play with it to get it back working (unplug, restart, etc) and it eventually works.