Feel free to check Nanit’s system status at any time and refer to our troubleshooting tips for common issues and instructions on how to reset your Nanit camera. We also encourage you to search on the Nanit Community for your issue before posting your question.
You also have the option to open a ticket with the Nanit Support Team by completing the contact us form, emailing to help@nanit.com or dialing 1-866-696-2648. The support team is available from 11 AM-6 PM EST on weekdays (Monday to Friday - excluding holidays).
Freezing
Hello,
Is there a known issue regarding the machine freezing? For the last 3 days it has frozen at least 3 times which causes the time to get stuck and thereby also affects the routines from working. Also, there is a clicking noise disrupting the brown noise the machine is set to while my son is sleeping.