Feel free to check Nanit’s system status at any time and refer to our troubleshooting tips for common issues and instructions on how to reset your Nanit camera. We also encourage you to search on the Nanit Community for your issue before posting your question.

You also have the option to open a ticket with the Nanit Support Team by completing the contact us form, emailing to help@nanit.com or dialing 1-866-696-2648. The support team is available from 11 AM-6 PM EST on weekdays (Monday to Friday - excluding holidays).

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edited June 3 in Camera + App 1 comment

Hello, I have the nanit pro and we set it up today and on the app it says I have the basic plan, but when I log in not through the app it says I have the insights sleep annual plan.
Can someone please explain to me what the difference is or if it’s the same thing ?
Also it says my next billing date is in December, but I thought you get a free year ?

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