Feel free to check Nanit’s system status at any time and refer to our troubleshooting tips for common issues and instructions on how to reset your Nanit camera. We also encourage you to search on the Nanit Community for your issue before posting your question.


You also have the option to open a ticket with the Nanit Support Team by completing the contact us form, emailing to help@nanit.com or dialing 1-866-696-2648. The support team is available from 11 AM-6 PM EST on weekdays (Monday to Friday - excluding holidays).

Sensitivity issues

edited June 2024 in Camera + App 1 comment

hi ,


My baby recently started crawling and before that we had the sensitivity low because when he would wake, he would cry, couldn’t do much for sitting up and crawling and reaching pulling up etc. now he can do all of the above so I increase sensitivity to catch those, and now it alerts us when he is asleep and moves

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