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You also have the option to open a ticket with the Nanit Support Team by completing the contact us form, emailing to help@nanit.com or dialing 1-866-696-2648. The support team is available from 11 AM-6 PM EST on weekdays (Monday to Friday - excluding holidays).
Events not loading
Hi,
I noticed ever since we renewed our "Memories" plan the events on the event list no longer load. They show up on the list, but any time I go to click on a video I get the message "OOPS! We were unable to generate a clip for this event". I've experienced it in the past on recent videos but normally