Feel free to check Nanit’s system status at any time and refer to our troubleshooting tips for common issues and instructions on how to reset your Nanit camera. We also encourage you to search on the Nanit Community for your issue before posting your question.
You also have the option to open a ticket with the Nanit Support Team by completing the contact us form, emailing to help@nanit.com or dialing 1-866-696-2648. The support team is available from 11 AM-6 PM EST on weekdays (Monday to Friday - excluding holidays).
Times don't line up
If you count back when it says baby has been asleep X amount of time, it's usually around the time we pick baby up to feed , not when we put baby back for sleeping. Also receiving alerts that there is motion but nothing showing in the activity.