Feel free to check Nanit’s system status at any time and refer to our troubleshooting tips for common issues and instructions on how to reset your Nanit camera. We also encourage you to search on the Nanit Community for your issue before posting your question.
You also have the option to open a ticket with the Nanit Support Team by completing the contact us form, emailing to help@nanit.com or dialing 1-866-696-2648. The support team is available from 11 AM-6 PM EST on weekdays (Monday to Friday - excluding holidays).
Floor Stand not working/getting power. Nanit works on Travel stand
Hello,
I have the same exact problem with my nanit pro. It was working like a charm and then we disassembled the stand and camera to move to another location. The equipment was stored by itself safely in a box that was transported in our personal car with nothing touching it. Once at the new location, the camera no longer powers