Feel free to check Nanit’s system status at any time and refer to our troubleshooting tips for common issues and instructions on how to reset your Nanit camera. We also encourage you to search on the Nanit Community for your issue before posting your question.

You also have the option to open a ticket with the Nanit Support Team by completing the contact us form, emailing to help@nanit.com or dialing 1-866-696-2648. The support team is available from 11 AM-6 PM EST on weekdays (Monday to Friday - excluding holidays).

Toddler Shook Camera Stand and Camera Fell

in Camera + App 1 comment


My toddler shook the floor stand and the camera fell off and no longer works - is rattling and does not turn on. Is there a way to get just the camera replaced or to buy one at a discounted price as we have the floor stand still? Our other daughter's floor stand unit is working perfectly fine so it

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