Feel free to check Nanit’s system status at any time and refer to our troubleshooting tips for common issues and instructions on how to reset your Nanit camera. We also encourage you to search on the Nanit Community for your issue before posting your question.


You also have the option to open a ticket with the Nanit Support Team by completing the contact us form, emailing to help@nanit.com or dialing 1-866-696-2648. The support team is available from 11 AM-6 PM EST on weekdays (Monday to Friday - excluding holidays).

Help pls… app no longer running in the background?

edited August 2022 in Camera + App 2 comments

Previously, the app would continue to run and I could hear the sound in our nursery while browsing the internet or using other applications as long as the app was still open in the background. I was also able to lock my phone without the screen staying on and could still listen to the sound in the background as well.

Join the conversation!

Sign In

To view full details, sign in.

Register

Don't have an account? Click here to get started!