Feel free to check Nanit’s system status at any time and refer to our troubleshooting tips for common issues and instructions on how to reset your Nanit camera. We also encourage you to search on the Nanit Community for your issue before posting your question.
You also have the option to open a ticket with the Nanit Support Team by completing the contact us form, emailing to help@nanit.com or dialing 1-866-696-2648. The support team is available from 11 AM-6 PM EST on weekdays (Monday to Friday - excluding holidays).
📣 New feature! OK to Wake
By linking your Pro Camera insights + Sound and Light with Predictive Pairing, you can now unlock OK to Wake, our first Predictive Routine!Â
OK to Wake supports sleep success and builds independence by providing a simple visual cue to help your toddler learn the rules surrounding when it’s sleeptime and when it’s time to start the day. Once you've set up the routine in the Sound + Light app, here's how it works: