Feel free to check Nanit’s system status at any time and refer to our troubleshooting tips for common issues and instructions on how to reset your Nanit camera. We also encourage you to search on the Nanit Community for your issue before posting your question.
You also have the option to open a ticket with the Nanit Support Team by completing the contact us form, emailing to help@nanit.com or dialing 1-866-696-2648. The support team is available from 11 AM-6 PM EST on weekdays (Monday to Friday - excluding holidays).
Nanit Sleep Insights Plan Free Trial
Last month, I purchased the Nanit Pro Camera, Wall Mount, and accessories on the recommendation of several friends, all of whom said they received a 1-year free trial of the Nanit Insights: Sleep Plan. I did check that an "introductory plan" was still referenced on the website (under the "Subscription" tab) before purchasing: