Feel free to check Nanit’s system status at any time and refer to our troubleshooting tips for common issues and instructions on how to reset your Nanit camera. We also encourage you to search on the Nanit Community for your issue before posting your question.
You also have the option to open a ticket with the Nanit Support Team by completing the contact us form, emailing to help@nanit.com or dialing 1-866-696-2648. The support team is available from 11 AM-6 PM EST on weekdays (Monday to Friday - excluding holidays).
Video from this time not available/video not streaming
This is an ongoing issue. No video available. It even happened one night when my child was vomiting in his crib. I ran up there when the video stopped streaming. But again now. It’s been 15 min and the video won’t load on the app. Why is this happening?