Feel free to check Nanit’s system status at any time and refer to our troubleshooting tips for common issues and instructions on how to reset your Nanit camera. We also encourage you to search on the Nanit Community for your issue before posting your question.


You also have the option to open a ticket with the Nanit Support Team by completing the contact us form, emailing to help@nanit.com or dialing 1-866-696-2648. The support team is available from 11 AM-6 PM EST on weekdays (Monday to Friday - excluding holidays).

WiFi Button Stuck. Unable to connect.

Our Nanit has been working fine but a couple days ago, the WiFi button just got stuck and it hasn’t been able to connect to our network. I’ve tried different wall mounts and multi stands also.
A quick internet search shows that this is apparently a known issue.
Can we try to resolve as soon as possible at we are unable to keep an eye on our little one without this!

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