Feel free to check Nanit’s system status at any time and refer to our troubleshooting tips for common issues and instructions on how to reset your Nanit camera. We also encourage you to search on the Nanit Community for your issue before posting your question.

You also have the option to open a ticket with the Nanit Support Team by completing the contact us form, emailing to help@nanit.com or dialing 1-866-696-2648. The support team is available from 11 AM-6 PM EST on weekdays (Monday to Friday - excluding holidays).

Update failed after multiple tries

I tried multiple times to update my Sound+Light every time the message pops up on the app. The update never works. It shows me the "Updating your device" screen after I initiate the update, then after several minutes it gives me the "Update failed, please try again" message. The same thing happens after I click "Update now" to try again.

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