Feel free to check Nanit’s system status at any time and refer to our troubleshooting tips for common issues and instructions on how to reset your Nanit camera. We also encourage you to search on the Nanit Community for your issue before posting your question.

You also have the option to open a ticket with the Nanit Support Team by completing the contact us form, emailing to help@nanit.com or dialing 1-866-696-2648. The support team is available from 11 AM-6 PM EST on weekdays (Monday to Friday - excluding holidays).

Flexstand and naps

Hi there - wondering if this happened with anyone else - we use our nanit when our baby is at a "nanny share" and it's ALWAYS on the flex stand which means it does NOT capture naps. However on April 1st, it caught his naps all day. How do we make this happen permanently? The next day it went back

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