Feel free to check Nanit’s system status at any time and refer to our troubleshooting tips for common issues and instructions on how to reset your Nanit camera. We also encourage you to search on the Nanit Community for your issue before posting your question.
You also have the option to open a ticket with the Nanit Support Team by completing the contact us form, emailing to help@nanit.com or dialing 1-866-696-2648. The support team is available from 11 AM-6 PM EST on weekdays (Monday to Friday - excluding holidays).
Delaying Insights activation
Hello,
My baby is not due for another two weeks and I’m setting up the last things in the nursery. I would like to startup the camera however I don’t want to miss out on the full year of Nanit Insights.
I saw on the forum that it I could request an extension of my Insights subscription so that I can get things started and still make full use of my year after the baby is born.