Feel free to check Nanit’s system status at any time and refer to our troubleshooting tips for common issues and instructions on how to reset your Nanit camera. We also encourage you to search on the Nanit Community for your issue before posting your question.

You also have the option to open a ticket with the Nanit Support Team by completing the contact us form, emailing to help@nanit.com or dialing 1-866-696-2648. The support team is available from 11 AM-6 PM EST on weekdays (Monday to Friday - excluding holidays).

How do I stop false red alerts?

hi there,

we just set up our Nanit pro camera and have received 4 false red alerts in two days. We’ve restarted the camera and it still keeps happening. We’ve reported all of these alerts and are getting really frustrated with the inability of this high grade camera to detect real alerts. We’ve followed all instructions on making sure not to

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