Feel free to check Nanit’s system status at any time and refer to our troubleshooting tips for common issues and instructions on how to reset your Nanit camera. We also encourage you to search on the Nanit Community for your issue before posting your question.
You also have the option to open a ticket with the Nanit Support Team by completing the contact us form, emailing to help@nanit.com or dialing 1-866-696-2648. The support team is available from 11 AM-6 PM EST on weekdays (Monday to Friday - excluding holidays).
Camera Offline / Not Powering On
Bought Nanit Pro in December, worked perfectly last night, when I turn the camera back on at power - completely dead. Looks like lots of others having the same issue - not ideal when trying to sleep train and you usually use the split screen for both kids. Very very very annoyed having spent over $600 on both units in