Feel free to check Nanit’s system status at any time and refer to our troubleshooting tips for common issues and instructions on how to reset your Nanit camera. We also encourage you to search on the Nanit Community for your issue before posting your question.
You also have the option to open a ticket with the Nanit Support Team by completing the contact us form, emailing to help@nanit.com or dialing 1-866-696-2648. The support team is available from 11 AM-6 PM EST on weekdays (Monday to Friday - excluding holidays).
Losing Audio in App
I have an iPhone and a few days ago my nanit app started losing audio when the app was minimized and I went into another app.
I could always switch to a different app and hear the nanit monitor still on in the background, but now it isnt working and there is now no audio unless I am on the live feed constantly- so I can’t use other functions of my phone.