Feel free to check Nanit’s system status at any time and refer to our troubleshooting tips for common issues and instructions on how to reset your Nanit camera. We also encourage you to search on the Nanit Community for your issue before posting your question.
You also have the option to open a ticket with the Nanit Support Team by completing the contact us form, emailing to help@nanit.com or dialing 1-866-696-2648. The support team is available from 11 AM-6 PM EST on weekdays (Monday to Friday - excluding holidays).
Picture in Picture (PiP) Portrait Orientation
Hi there,
When I got the Nanit system a few weeks ago I was really pleased that when I viewed the camera in Picture in Picture mode, it stayed portrait which is the same orientation I have the camera rotated to in the app.
Since about a week ago however, the camera is now rotating itself landscape when I view it in Picture in Picture mode and I have no idea why. No settings have been changed but it’s quite frustrating as I could see things much more clearly with the portrait orientation.