Feel free to check Nanit’s system status at any time and refer to our troubleshooting tips for common issues and instructions on how to reset your Nanit camera. We also encourage you to search on the Nanit Community for your issue before posting your question.
You also have the option to open a ticket with the Nanit Support Team by completing the contact us form, emailing to help@nanit.com or dialing 1-866-696-2648. The support team is available from 11 AM-6 PM EST on weekdays (Monday to Friday - excluding holidays).
Bluetooth button problem during a trip
hello!
I’m very sad to see this happening during a family trip! We aren’t able to setup our baby monitor Nanit Pro to watch our baby yesterday!
We are away from home and I’m very disappointed with this news in the first day of my vacation.
The bluetooth button is not working and we tried everything to bring the button up to be able to turn on the camera but we failed.