Feel free to check Nanit’s system status at any time and refer to our troubleshooting tips for common issues and instructions on how to reset your Nanit camera. We also encourage you to search on the Nanit Community for your issue before posting your question.
You also have the option to open a ticket with the Nanit Support Team by completing the contact us form, emailing to help@nanit.com or dialing 1-866-696-2648. The support team is available from 11 AM-6 PM EST on weekdays (Monday to Friday - excluding holidays).
Why does the audio cut out?
I have a monitor where there are times the audio does not come through at all. It will be working at the start of the night and then suddenly just stop. The video is fine but for the audio to come back I have to close the app and restart. I have background audio on and my phone plugged in.