Feel free to check Nanit’s system status at any time and refer to our troubleshooting tips for common issues and instructions on how to reset your Nanit camera. We also encourage you to search on the Nanit Community for your issue before posting your question.
You also have the option to open a ticket with the Nanit Support Team by completing the contact us form, emailing to help@nanit.com or dialing 1-866-696-2648. The support team is available from 11 AM-6 PM EST on weekdays (Monday to Friday - excluding holidays).
Nanit Pro Insight Plan Not Activated
I recently bought a Nanit pro less than two weeks ago on Amazon and when I pair it, it does not give me the free year of insight basic. It keeps telling me to buy it at $50 a year. How do I activate my free plan?
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