Feel free to check Nanit’s system status at any time and refer to our troubleshooting tips for common issues and instructions on how to reset your Nanit camera. We also encourage you to search on the Nanit Community for your issue before posting your question.
You also have the option to open a ticket with the Nanit Support Team by completing the contact us form, emailing to help@nanit.com or dialing 1-866-696-2648. The support team is available from 11 AM-6 PM EST on weekdays (Monday to Friday - excluding holidays).
Sound
hi, I noticed our camera’s sounds feature are very quiet. I’ve unplugged, deleted app, reinstalled.. I unplugged from wall etc. it’s still very quiet. I have the volume all the way up and it’s still quiet. When I turn the volume to the half way point, it’s silent.