Feel free to check Nanit’s system status at any time and refer to our troubleshooting tips for common issues and instructions on how to reset your Nanit camera. We also encourage you to search on the Nanit Community for your issue before posting your question.
You also have the option to open a ticket with the Nanit Support Team by completing the contact us form, emailing to help@nanit.com or dialing 1-866-696-2648. The support team is available from 11 AM-6 PM EST on weekdays (Monday to Friday - excluding holidays).
Missing memories
Hi there
When I checked the app this morning I was excited to see his 10 month picture but I showed initially and now is not showing in the memory section. I had the same thing with his 6 months and despite forcing a restart and reinstalling the app it never came back. I don’t want to lose the 10 month one