Feel free to check Nanit’s system status at any time and refer to our troubleshooting tips for common issues and instructions on how to reset your Nanit camera. We also encourage you to search on the Nanit Community for your issue before posting your question.
You also have the option to open a ticket with the Nanit Support Team by completing the contact us form, emailing to help@nanit.com or dialing 1-866-696-2648. The support team is available from 11 AM-6 PM EST on weekdays (Monday to Friday - excluding holidays).
Parenting Team members?
We have 2 Nanit cameras: 1 we bought in 2019 for our first child, and the other we bought in 2021 for our second. We used the Nanit Insights subscription that was free for the first year with both (2019-2020 for camera 1; 2021-2022 for camera 2), then purchased the upgraded subscription for the second year for both (2020-2021 for