If your request is urgent, please reach out to help@nanit.com and we will follow up with you when we return on Friday, December 27th.
Feel free to check Nanit’s system status at any time and refer to our troubleshooting tips for common issues and instructions on how to reset your Nanit camera. We also encourage you to search on the Nanit Community for your issue before posting your question.
You also have the option to open a ticket with the Nanit Support Team by completing the contact us form, emailing to help@nanit.com or dialing 1-866-696-2648. The support team is available from 11 AM-6 PM EST on weekdays (Monday to Friday - excluding holidays).
Flex stand alert zone issues
hello,
I recently purchased the Nanit pro camera with flex stand. My one year olds toddler bed cannot be set up for the standard wall or stand mount so we went with the flex stand. The problem is the Nanit camera is not picking her up ANY time she climbs out of bed or enters/exits the alert zone area. I specifically