False alerts

jzndlovu82
jzndlovu82 Member
edited September 21 in Breathing Motion Monitoring

My Boy is 11 days old. We have tried using the band but it keeps giving us false alerts. What can i do. I have tried all the tips you recommend

Comments

  • Melanie
    Melanie Nanit Team

    @jzndlovu82 We know receiving a red alert can be very stressful. Nanit will trigger a red alert when the camera is unable to detect the breathing motion. In some cases with smaller babies we suggest bringing the camera a little closer to the baby. You can do this by safely raising the mattress or using the Multi-Stand. Have you given this a try, yet? The link below will provide you with additional steps to help prevent red alerts. You can always report the red alert via the Nanit app and one of our team members will provide you with feedback.

    If you have any concerns about your baby’s health or safety, you should always contact your medical provider with questions.

    https://support.nanit.com/hc/en-us/articles/360019272174-How-can-I-ensure-proper-Breathing-Motion-Monitoring-