Feel free to check Nanit’s system status at any time and refer to our troubleshooting tips for common issues and instructions on how to reset your Nanit camera. We also encourage you to search on the Nanit Community for your issue before posting your question.
You also have the option to open a ticket with the Nanit Support Team by completing the contact us form, emailing to help@nanit.com or dialing 1-866-696-2648. The support team is available from 11 AM-6 PM EST on weekdays (Monday to Friday - excluding holidays).
Keep getting motion alert notification, but no motion
When I check the video, it shows the room getting slightly lighter, and then dark again. I figured it was just the infrared being really sensitive. Why does the camera show it getting light then dark if there’s no change in our baby’s room?