Feel free to check Nanit’s system status at any time and refer to our troubleshooting tips for common issues and instructions on how to reset your Nanit camera. We also encourage you to search on the Nanit Community for your issue before posting your question.

You also have the option to open a ticket with the Nanit Support Team by completing the contact us form, emailing to help@nanit.com or dialing 1-866-696-2648. The support team is available from 11 AM-6 PM EST on weekdays (Monday to Friday - excluding holidays).

Insights Status Update

edited March 2022 in Camera + App

Between the hours of 9 pm and 11:30 pm ET last night we experienced a networking issue that caused some insights events to have missing clips.

This issue has been resolved.

You can always see the status of the Nanit network on our status page.

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