Feel free to check Nanit’s system status at any time and refer to our troubleshooting tips for common issues and instructions on how to reset your Nanit camera. We also encourage you to search on the Nanit Community for your issue before posting your question.


You also have the option to open a ticket with the Nanit Support Team by completing the contact us form, emailing to help@nanit.com or dialing 1-866-696-2648. The support team is available from 11 AM-6 PM EST on weekdays (Monday to Friday - excluding holidays).

HELP. My Nanit suddenly stopped providing sound. I can see my daughter but I can’t hear anything

edited November 2023 in Camera + App 22 comments

I’ve tried deleting and reinstalling the app? I’ve tried reconnecting the monitor. Nothing is working and I can’t get any sound.

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