Feel free to check Nanit’s system status at any time and refer to our troubleshooting tips for common issues and instructions on how to reset your Nanit camera. We also encourage you to search on the Nanit Community for your issue before posting your question.
You also have the option to open a ticket with the Nanit Support Team by completing the contact us form, emailing to [email protected] or dialing 1-866-696-2648. The support team is available from 11 AM-6 PM EST on weekdays (Monday to Friday).
Wake insights not aligning with sound/movement notifications?
I am getting TONS of “baby woke up”/“baby fell asleep” insights when I review the previous night each morning. Like 10+ each night. The issue is, there is NO video for any of these events and under the activity tab there are no movement or sound detected notifications! Is this a glitch? Does anyone know what is happening here? Is