Feel free to check Nanit’s system status at any time and refer to our troubleshooting tips for common issues and instructions on how to reset your Nanit camera. We also encourage you to search on the Nanit Community for your issue before posting your question.

You also have the option to open a ticket with the Nanit Support Team by completing the contact us form, emailing to help@nanit.com or dialing 1-866-696-2648. The support team is available from 11 AM-6 PM EST on weekdays (Monday to Friday - excluding holidays).

How to get the sound to work?

edited November 2023 in Camera + App 1 comment

we recently submitted a ticket for the sound to work. As a result, we needed to reboot the camera by unplugging it from the wall. It appears the sound has went out again right before bedtime. Luckily, we were awake this time. Please help us resolve this issue.


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