Feel free to check Nanit’s system status at any time and refer to our troubleshooting tips for common issues and instructions on how to reset your Nanit camera. We also encourage you to search on the Nanit Community for your issue before posting your question.

You also have the option to open a ticket with the Nanit Support Team by completing the contact us form, emailing to help@nanit.com or dialing 1-866-696-2648. The support team is available from 11 AM-6 PM EST on weekdays (Monday to Friday - excluding holidays).

Horrible service

edited November 2023 in Camera + App 1 comment

More of a statement rather than a question. After several says of emailing a support agent I still have camera issues. Tried every single troubleshooting option and the camera still freezes, disconnects and shuts the white noise off randomly. For the cost of this “high tech” camera I am very dissatisfied.


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