Feel free to check Nanit’s system status at any time and refer to our troubleshooting tips for common issues and instructions on how to reset your Nanit camera. We also encourage you to search on the Nanit Community for your issue before posting your question.
You also have the option to open a ticket with the Nanit Support Team by completing the contact us form, emailing to [email protected] or dialing 1-866-696-2648. The support team is available from 11 AM-6 PM EST on weekdays (Monday to Friday).
Nanit isn't working and seems to be frozen with red IR lights on
All of a sudden my Nanit camera seemed to stop working. The IR lights are stuck on. I can't even reset or disconnect my camera from the app. I uninstalled/reinstalled the app and power cycled the camera, and still the same thing.
Is there a solution to this?