Feel free to check Nanit’s system status at any time and refer to our troubleshooting tips for common issues and instructions on how to reset your Nanit camera. We also encourage you to search on the Nanit Community for your issue before posting your question.

You also have the option to open a ticket with the Nanit Support Team by completing the contact us form, emailing to help@nanit.com or dialing 1-866-696-2648. The support team is available from 11 AM-6 PM EST on weekdays (Monday to Friday - excluding holidays).

No sound

edited January 8 in Camera + App 1 comment

A couple of nights ago, I stopped receiving sound from my son's nursery on our Nanit camera. The video is working great as always, but zero sound. I've checked all settings and have ensured everything is on. I unplugged the camera to reboot it and it didn't help. My older camera is working just fine with the same settings. Please


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