Feel free to check Nanit’s system status at any time and refer to our troubleshooting tips for common issues and instructions on how to reset your Nanit camera. We also encourage you to search on the Nanit Community for your issue before posting your question.

You also have the option to open a ticket with the Nanit Support Team by completing the contact us form, emailing to help@nanit.com or dialing 1-866-696-2648. The support team is available from 11 AM-6 PM EST on weekdays (Monday to Friday - excluding holidays).

Red Alert 10/9


My child is one month old today. This morning at 303am we got a red alert, I ran into the room in a panic, she was moving when I went in. I watched the video several times she was very still but was moving her arms before i appeared. I reported a false alert. Will someone get back to me

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