Feel free to check Nanit’s system status at any time and refer to our troubleshooting tips for common issues and instructions on how to reset your Nanit camera. We also encourage you to search on the Nanit Community for your issue before posting your question.


You also have the option to open a ticket with the Nanit Support Team by completing the contact us form, emailing to [email protected] or dialing 1-866-696-2648. The support team is available from 11 AM-6 PM EST on weekdays (Monday to Friday - excluding holidays).

Insights Sleep Effiency

edited March 2022 in Camera + App 1 comment

So this is something that bothers me quite often when I wake up and check my baby’s sleep summary in the morning. I’m wondering how accurate the Nanit Insights are. My baby always has 70%-85% sleep efficiency, but never in the “optimal” area. We did sleep training, and if not foe the Nanit would be thinking our baby slept wonderfully

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