Feel free to check Nanit’s system status at any time and refer to our troubleshooting tips for common issues and instructions on how to reset your Nanit camera. We also encourage you to search on the Nanit Community for your issue before posting your question.
You also have the option to open a ticket with the Nanit Support Team by completing the contact us form, emailing to help@nanit.com or dialing 1-866-696-2648. The support team is available from 11 AM-6 PM EST on weekdays (Monday to Friday - excluding holidays).
Nanit scheduled maintenance on September 27, 2023
On Wednesday, September 27th between 10:30am-11:30am EDT, we will be conducting scheduled maintenance to the Nanit network.
You will be able to see your baby’s livestream and access other Nanit features during the maintenance window. Your camera may briefly reconnect for a few seconds.
To get the most up to date operational status, please visit status.nanit.com