Feel free to check Nanit’s system status at any time and refer to our troubleshooting tips for common issues and instructions on how to reset your Nanit camera. We also encourage you to search on the Nanit Community for your issue before posting your question.
You also have the option to open a ticket with the Nanit Support Team by completing the contact us form, emailing to help@nanit.com or dialing 1-866-696-2648. The support team is available from 11 AM-6 PM EST on weekdays (Monday to Friday - excluding holidays).
Is anyone’s streaming seem hazy since the latest update?
Since the app updated on my iPhone and iPad this past week, it seems as if the video streaming is hazy. If it wasn’t for the breathing band, baby blends into the crib. It’s also made it harder for the breathing band to be picked up. I’ve cleaned the camera lens but not sure what other troubleshooting I can do.