Feel free to check Nanit’s system status at any time and refer to our troubleshooting tips for common issues and instructions on how to reset your Nanit camera. We also encourage you to search on the Nanit Community for your issue before posting your question.

You also have the option to open a ticket with the Nanit Support Team by completing the contact us form, emailing to help@nanit.com or dialing 1-866-696-2648. The support team is available from 11 AM-6 PM EST on weekdays (Monday to Friday - excluding holidays).

Insights ad obscuring half the image

For the past couple of months now, an ad for Insights has been displayed in the app on the camera's image. It takes up nearly half the screen. I bought this intending to use it as a nanny cam and nothing more. I'm not now, nor will I ever be interested in Insights. Please take down the ad. It's sooooo

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