If your request is urgent, please reach out to help@nanit.com and we will follow up with you when we return on Friday, December 27th.
Feel free to check Nanit’s system status at any time and refer to our troubleshooting tips for common issues and instructions on how to reset your Nanit camera. We also encourage you to search on the Nanit Community for your issue before posting your question.
You also have the option to open a ticket with the Nanit Support Team by completing the contact us form, emailing to help@nanit.com or dialing 1-866-696-2648. The support team is available from 11 AM-6 PM EST on weekdays (Monday to Friday - excluding holidays).
No audio for Nanit Camera
I’ve noticed that no audio is coming through at all for our Nanit Camera. I’ve seen multiple other users have the exact same problem and followed the instructions given (delete the app, reset phone, reset router, power cycle camera, etc. etc.) and still my wife and I can’t get audio to work on any of our iOS devices.