Feel free to check Nanit’s system status at any time and refer to our troubleshooting tips for common issues and instructions on how to reset your Nanit camera. We also encourage you to search on the Nanit Community for your issue before posting your question.

You also have the option to open a ticket with the Nanit Support Team by completing the contact us form, emailing to help@nanit.com or dialing 1-866-696-2648. The support team is available from 11 AM-6 PM EST on weekdays (Monday to Friday - excluding holidays).

Firmware fails


We are about to start using sound and Light " in production" :) but time time the app shows the option to update.

I've tried several times ending the attempt with a full reset of the device, but as an it professional each time the message is shown I am hoping that this time the bug is fixed.

What is actually going on. Are there any chances for me to do something wrong in this process?

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