Feel free to check Nanit’s system status at any time and refer to our troubleshooting tips for common issues and instructions on how to reset your Nanit camera. We also encourage you to search on the Nanit Community for your issue before posting your question.
You also have the option to open a ticket with the Nanit Support Team by completing the contact us form, emailing to [email protected] or dialing 1-866-696-2648. The support team is available from 11 AM-6 PM EST on weekdays (Monday to Friday).
Can I use an old Nanit Plus model with a new Nanit Pro floor stand?
I have a question in regard of the compatibility between an old Nanit Plus (Genuine, N151 or N211US) model and the new floor stand.
Can a Nanit Pro floor stand be used with a Nanit Plus camera and still offers just basic monitoring? How about if we want to upgrade to Nanit Insights premium plan? Does it work with split camera feature?