If your request is urgent, please reach out to help@nanit.com and we will follow up with you when we return on Friday, December 27th.
Feel free to check Nanit’s system status at any time and refer to our troubleshooting tips for common issues and instructions on how to reset your Nanit camera. We also encourage you to search on the Nanit Community for your issue before posting your question.
You also have the option to open a ticket with the Nanit Support Team by completing the contact us form, emailing to help@nanit.com or dialing 1-866-696-2648. The support team is available from 11 AM-6 PM EST on weekdays (Monday to Friday - excluding holidays).
Delay Issue with Baby Monitor Camera in Europe
The baby monitor camera has a significant delay. It’s usually over 3 seconds. For the first few seconds after turning it on, it works fine, but then it briefly freezes, and a delay occurs. Reinstallation doesn’t help, the signal is strong, and the software is up-to-date. It’s clearly an app issue. We’re using the camera in Europe, if that matters.