Feel free to check Nanit’s system status at any time and refer to our troubleshooting tips for common issues and instructions on how to reset your Nanit camera. We also encourage you to search on the Nanit Community for your issue before posting your question.
You also have the option to open a ticket with the Nanit Support Team by completing the contact us form, emailing to help@nanit.com or dialing 1-866-696-2648. The support team is available from 11 AM-6 PM EST on weekdays (Monday to Friday - excluding holidays).
Delayed notifications at night
Our first child is due in less than a month and we are anxious because we have yet to go a whole day with on-time notifications from our Nanit pro camera. It seems to work just fine during the day, and then around 8-9pm the notifications are coming in delayed when we test them.
This is making us extremely nervous because we cannot completely trust this very expensive system to monitor our child while sleeping.