Feel free to check Nanit’s system status at any time and refer to our troubleshooting tips for common issues and instructions on how to reset your Nanit camera. We also encourage you to search on the Nanit Community for your issue before posting your question.

You also have the option to open a ticket with the Nanit Support Team by completing the contact us form, emailing to help@nanit.com or dialing 1-866-696-2648. The support team is available from 11 AM-6 PM EST on weekdays (Monday to Friday - excluding holidays).

Not receiving motion notifications

edited August 2023 in Camera + App 7 comments


For the past few days I have not been receiving motion alerts once my baby is in her crib.

I have already reset the Nanit, made sure that there aren't any bright lights against it, and adjusted the notifications zone. I keep the sensitivity almost to the max and it still didn't pick up when my baby scooted from one side of the crib to the opposite corner across from them.

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