Feel free to check Nanit’s system status at any time and refer to our troubleshooting tips for common issues and instructions on how to reset your Nanit camera. We also encourage you to search on the Nanit Community for your issue before posting your question.
You also have the option to open a ticket with the Nanit Support Team by completing the contact us form, emailing to [email protected] or dialing 1-866-696-2648. The support team is available from 11 AM-6 PM EST on weekdays (Monday to Friday).
Not receiving motion notifications
hello, we’ve set up our Nanit pro camera and as I sit watching my baby roll around in her cot on the app, we are not receiving any motion alerts! She can even turn 180 in the night and nothing is picked up which is quite worrying. Sensitivity levels are right up and camera is positioned correctly. We’ve tried resetting