Feel free to check Nanit’s system status at any time and refer to our troubleshooting tips for common issues and instructions on how to reset your Nanit camera. We also encourage you to search on the Nanit Community for your issue before posting your question.
You also have the option to open a ticket with the Nanit Support Team by completing the contact us form, emailing to help@nanit.com or dialing 1-866-696-2648. The support team is available from 11 AM-6 PM EST on weekdays (Monday to Friday - excluding holidays).
Firmware update not working
our light and sound was informing us we have an update available. The update hasn’t taken and I’ve had to reboot the light. Now we are missing the original sounds and it still has an update that will not take.
how do we get the update to take? We followed the instructions. Is there another way to update?